PURELY LAY Residential Cleaning

Terms & Conditions

Effective Date: July 21, 2026

These Terms & Conditions ("Agreement") govern the use of the PURELY LAY website and all residential cleaning services provided by PURELY LAY, a residential cleaning brand operated by The Coaching Collective, LLC ("PURELY LAY," "we," "our," or "us").

By booking a service, requesting an estimate, or using our website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Estimates & Pricing

All estimates are provided in good faith based on the information supplied by the customer.

Final pricing may be adjusted if:

The home's condition differs significantly from what was described.
Additional rooms or services are requested.
Excessive clutter prevents efficient cleaning.
Additional time is required due to unforeseen circumstances.

Any pricing adjustments will be discussed with the customer before additional work begins whenever possible.

Booking Confirmation

Appointments are not guaranteed until confirmed by PURELY LAY.

We reserve the right to decline or reschedule appointments due to scheduling conflicts, unsafe working conditions, weather events, or circumstances beyond our control.

Deposits

Certain services require a 30% non-refundable deposit, including but not limited to:

Move-In Cleaning
Move-Out Cleaning
Deep Cleaning
Large Homes
Specialty Services

Deposits reserve your appointment date and are applied toward the total balance due.

Payment

Payment is due upon completion of service unless otherwise agreed in writing.

We accept approved forms of payment displayed during booking.

Returned payments, chargebacks, or declined transactions may be subject to additional fees.

Cancellations & Rescheduling

Appointments canceled less than 24 hours before the scheduled arrival time may be subject to a cancellation fee.

Customers may reschedule appointments with at least 24 hours' notice, subject to availability.

PURELY LAY reserves the right to reschedule appointments due to severe weather, emergencies, employee illness, or other unforeseen events.

Access to Your Home

Customers are responsible for providing safe and timely access to the property.

If we cannot enter the home at the scheduled appointment time due to:

Locked doors
Incorrect access codes
No key provided
Pets preventing entry
Utilities being disconnected

the appointment may be considered a missed appointment and may still be subject to charges.

Preparing for Your Appointment

To help us provide the highest quality service, customers are encouraged to:

Secure valuables.
Store important documents safely.
Secure firearms.
Remove excessive clutter.
Notify us of fragile or valuable items.
Inform us of any surfaces requiring special care.

Occupancy During Service

For safety and efficiency, we recommend that customers leave the home during the cleaning whenever possible.

While customers are welcome to remain on the premises, our ability to clean efficiently may be limited if work areas remain occupied.

Respect for Your Home

Every home is treated with professionalism, honesty, and respect.

Our goal is to leave your home cleaner—not to disturb your belongings.

If an accidental concern arises during service, we will communicate with you promptly.

Existing Damage

Customers agree to notify PURELY LAY before service begins of any:

Loose fixtures
Damaged flooring
Broken furniture
Fragile décor
Existing scratches
Chipped surfaces
Unstable shelving

PURELY LAY is not responsible for damage resulting from:

Existing defects
Improper installation
Normal wear and tear
Aging materials
Hidden structural problems

Satisfaction Guarantee

Customer satisfaction is important to us.

If you believe an area was missed during your scheduled cleaning, please contact us within 24 hours of service.

If appropriate, PURELY LAY will return to address any missed cleaning areas at no additional charge.

This guarantee does not include:

New dirt after service
Areas not included in the original service
Permanent stains
Odors
Mold
Mildew
Hard water staining
Damage existing prior to service

Cleaning Products

PURELY LAY uses professional cleaning products and techniques selected for residential environments.

While we strive for exceptional results, we cannot guarantee removal of:

Permanent stains
Paint
Rust
Mold
Mildew
Hard water buildup
Smoke damage
Pet damage
Discoloration caused by age or previous neglect

Breakage Policy

Although every effort is made to protect your property, accidents can occasionally happen.

If accidental damage occurs during service, PURELY LAY will notify the customer promptly and work toward a fair resolution.

Valuables

Customers are encouraged to secure:

Jewelry
Cash
Firearms
Collectibles
Family heirlooms
Prescription medications
Confidential documents

PURELY LAY is not responsible for unsecured valuables left in open areas.

Pets

We love pets.

Customers are responsible for informing us of pets prior to service.

Aggressive animals must be secured before our arrival.

PURELY LAY reserves the right to discontinue service if pets create unsafe working conditions.

Services We Do Not Provide

Unless specifically agreed upon in writing, PURELY LAY does not provide:

Mold remediation
Biohazard cleanup
Crime scene cleanup
Hoarding cleanup
Pest removal
Exterior window washing
Pressure washing
Carpet installation or repair
Heavy furniture moving
Hazardous waste removal
Needle disposal
Medical waste cleanup

Right to Refuse Service

PURELY LAY reserves the right to refuse or discontinue service if conditions are determined to be unsafe, hazardous, abusive, illegal, or beyond the scope of residential cleaning.

Membership Services

Customers enrolled in recurring cleaning plans agree to recurring billing according to the selected schedule.

Membership pricing is based upon maintaining recurring service.

Extended gaps between cleanings may require additional charges.

Memberships may be canceled according to the cancellation terms provided during enrollment.

Travel Policy

PURELY LAY proudly serves surrounding communities.

Appointments outside our standard service area may be subject to an additional travel fee.

Any travel fee will be disclosed before confirming your appointment.

Photo Permission

With customer permission, PURELY LAY may photograph completed work for marketing purposes.

We will make reasonable efforts to avoid displaying:

Family photographs
Personal documents
Addresses
Identifying information
Children

Customers may decline photo permission at any time.

Intellectual Property

All website content, logos, photographs, graphics, branding, and written materials are the property of The Coaching Collective, LLC and PURELY LAY unless otherwise noted.

No material may be copied, reproduced, or distributed without written permission.

Website Information

We strive to ensure the information on our website is accurate and current.

However, pricing, availability, promotions, and services may change without prior notice.

Limitation of Liability

To the fullest extent permitted by applicable law, PURELY LAY and The Coaching Collective, LLC shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the state in which The Coaching Collective, LLC operates, without regard to conflict-of-law principles.

Changes to These Terms

PURELY LAY reserves the right to update these Terms & Conditions at any time.

Changes become effective immediately upon posting to the website.

Contact Us

PURELY LAY
Operated by The Coaching Collective, LLC

For questions regarding these Terms & Conditions, please contact us using the information provided on our website.

By email: [email protected]
By visiting this page on our website: coachingcollective.mykajabi.com
By phone number: 803-834-4296
By mail: 222 Harbison Station Circle, Columbia SC 29212